Policies

Shipping Policy

We ship from the United Kingdom.

• Processing time: 1–3 business days for ready-made products, 3–7 business days for custom designs.

• UK delivery: 2–5 business days.

• International delivery: 7–15 business days (customs may cause delays).

• Tracked shipping options available at checkout.

Returns & Refunds

• Non-custom items can be returned within 14 days (unused, in original packaging).

• Custom or personalised items are non-refundable unless faulty.

• Customers are responsible for return shipping unless the item is defective.

Privacy Policy

We respect your privacy.

• We only collect information needed to process your order (name, email, address).

• We never sell or share your data with third parties.

• Payment information is processed securely by Shopify and never stored by us.

Terms of Service

By purchasing from LivLivStar, you agree to:

• Provide correct shipping information.

• Understand that handmade/custom products may vary slightly in colour or size.

• Use our products for personal use, not for resale, unless agreed in writing.